Data Privacy Policy

This Personal Data Privacy Policy explains how Ojitex collects, uses, and, in certain cases, discloses customers’ personal information. It also outlines the measures we take to protect your data and your rights regarding the collection, use, and disclosure of your personal information.

1) Purpose of Collecting Personal Information:

We collect only the information necessary to facilitate transactions. Customer data is retained for the period required by law or for specific business purposes.

We collect, store, and process your information for order fulfillment, service provision, and future notifications. This may include, but is not limited to: full name, address, phone number, email, fax (if applicable), nationality, payment details, bank account information, and card payment data. We may also collect recipient information (if different from the buyer), such as name, address, phone number, email, fax, and nationality.

2) Scope of Use:

Your personal data is used to process orders, provide requested services and information via our website, and fulfill customer requests. We also use this data to manage accounts, verify and execute online transactions, audit data downloads, improve website layout and content, personalize user experience, identify website visitors, conduct demographic research, and send product or service information—unless you opt out.

We may share your information (e.g., name, phone number, address, fax, payment status) with third parties such as delivery services, suppliers, or manufacturers for order fulfillment.

Order details are securely stored and accessible via your registered account. You are responsible for maintaining the confidentiality of your login credentials. We are not liable for any misuse unless caused by our system.

By submitting your personal information (e.g., address, phone number, contact name) and placing an order, you consent to receive calls, messages, confirmations, and notifications from Ojitex.

We may use your data for market research. Responses will be anonymized and used for statistical purposes only. Participation in surveys is voluntary, and identifying details (e.g., name, email, phone) will only be disclosed with your consent.

You may receive updates about our company, websites, products, and newsletters. If you prefer not to receive such communications, please click the unsubscribe link in our emails. We will process your request within 7 days.

3) Data Retention Period

We retain your personal data to ensure continuous access to our products and services, for the duration necessary to fulfill the purposes outlined in this policy, or as required by law (including tax and accounting obligations). Retention periods vary by purpose, and we will delete your data in accordance with applicable legal requirements.

4) Third Parties and External Links:

We may share your data with business partners within the scope of this policy—for example, for delivery, payment processing, data analysis, marketing, or customer support.

We may exchange information with third parties to prevent fraud and reduce credit risk. In the event of a merger or acquisition, customer data may be transferred as part of the business assets.

We do not sell or disclose your personal data to third parties without prior consent, unless required by law or necessary under this policy.

Our website may contain third-party advertisements or links to external websites. Please note that we are not responsible for the privacy practices or content of these third parties.

5) Contact, Notifications & Modifications

If you have any questions about privacy at Innsotech or wish to contact our data controller, please reach out to us:

OJITEX (VIETNAM) CO., LTD.

No 12, Road 9A, Bien Hoa Industrial Zone 2, Tran Bien Ward, Dong Nai Province, Vietnam

Phone: 02513 835 800

Email: info@ojitex.com.vn

6) Access & Correction of Personal Data

You may log into your registered account on the Ojitex website to update your personal information.

You have the right to access your personal data and request corrections free of charge. You may also request that we stop using your data for marketing purposes at any time.

7) Data Security

We implement appropriate technical and security measures to prevent unauthorized access, loss, destruction, or damage to your data. Personal information is collected on secure servers protected by firewalls.

We advise against sharing payment details via email. We are not responsible for losses incurred through internet or email communications.

For third-party payment methods (e.g., e-wallets, online gateways like ZaloPay), the respective providers are responsible for securing your payment account information.

You must not use any tools or methods to interfere with our system or alter data structures. Any such actions are strictly prohibited and may result in legal consequences.

All transaction data is kept confidential but may be disclosed to legal authorities if required by law.

This website’s terms, conditions, and content are governed by Vietnamese law and subject to the jurisdiction of Vietnamese courts.